How We Dealt With Covid
Two days after the lockdown was announced we proactively contacted all our members offering reductions, passing on over £350k per month in cost savings. Did your space provider do that?
Join a space provider that lives by their values.
RESULTS WE’RE PROUD OF:
- Over £1.1million in cut costs, with 100% of that being passed on to reducing member’s fees for 3 months.
- Every member’s individual circumstances listened to (over 8500 communications in 30 days).
- Engaging Colliers on our member’s behalf to try and claim them the original SBRR grants.
- Successfully lobbied the government with others to get the top up Local Authority Discretionary Grant Fund.
- Members who were delighted with our support during the crisis.
What Our Members Thought
Much respect and love to you, this is the way you build loyal communities.
Nice work, hope you and the gang are keeping spirits up through it all. Send them all a virtual fist bump and round of applause from MBA. 👊👏 We’re naturally very happy to accept your new terms.
TIMELINE OF OUR ACTIONS:
We’ll be continuing to do everything we can to support our members throughout this rocky period. One thing we’ve learnt as a startup over the years is that crises drive innovation and we’re excited to tackle a new way of working with our members.
If you’d like to talk about memberships and office space, we’re always happy to chat. Schedule a tour and we’ll be in contact ASAP.
More Feedback From Our Members:
I think your level of care and support for all your tenants has been outstanding and excellent in every regard. You have all gone over and above what I think would have been required in supporting tenants as we navigate this most bizarre of time.
All I can say is this is much appreciated. It’s a very generous and amazing that you are putting all of your members first in such a proactive way. The quick switch to scale back to break even is also quite applaudable.
One word… Outstanding!!! Of course I’m not going anywhere!
Congrats on such incredible work & effort in these unprecedented tough times. We’re all in this together
I really appreciate the efforts the team have gone to and believe me this will be remembered.
This is amazing, thank you so much. Appreciate this work immensely so a big thank you from all of us at Tumelo.
Thank you for your diligence in looking into the business rates grant for your Runway East tenants. It is commendable
Thank you for your continued support through these times. Runway East has gone over and beyond to help your members, and it’s so appreciated, as we and I’d think other members have a lot on their plates running their businesses through this crisis as it is!
RWE has been a fantastic support through these times.
RWE has done a really great job throughout this rapidly evolving situation and I would like to thank you and your team for the efforts, values and commitment.
We at Appnovation would like to thank you all for all that you have done for us since we’ve moved in, you have all made us feel very welcome!
Appno appreciate and are grateful for all your efforts on finding a way to help us in such difficult times
I have been with Runway East Moorgate for the past 2 years, having tried other co-working spaces in London, I’ve been consistently impressed with Runway East and its community.
In the runup to the COVID19 outbreak in the UK, the community team began implementing health and safety guidance, including providing hand sanitiser and signs to remind members to wash their hands more often. The Runway East team were open, transparent and responsive throughout the UK lockdown. As a long term member I was committed to supporting Runway East during the lockdown, however my revenue was hit due to the outbreak. As such I was grateful when they reduced fees for members due to the lower lockdown induced usage. This reduction in cost is indicative of its member first approach. Throughout the lockdown they have been in contact to ask what is important for us post lockdown in terms of social distancing, health and safety and post COVID19 expectations.
That’s a proper gesture. Appreciated and accepted